It’s how you say it that counts. With a few simple changes, anyone can improve communication. Start by paying attention to the words you use and how you say them—they have tremendous impact on parents and patients. When the pedo team communicates enthusiastically, they build parent trust, which leads to more word-of-mouth referrals.

Additional Resource: Read a FREE excerpt from Dr. Levin’s book, “What to Say, What Not to Say,” by clicking here.