Create phone scripts to deal with collections issues. Simply making calls to overdue parents will be ineffective unless appropriate motivational language is used. Emphasize to them the benefit of paying outstanding fees. For example, stress the importance of staying on the treatment plan. In addition, you will also want to create collections emails and letters that use similar language.

Friday Freebie: Read a FREE excerpt from Dr. Levin’s book, “Letters for Effective Communication with Patients,” by clicking here.