Scripting makes communication easier. The best way to feel confident when speaking to parents and patients is to use scripts as guidelines. Scripting enables team members to say the right things at the right times. By rehearsing and role-playing scripts with staff members, you’ll know what to say and how to say it––two key components of effective communication.

Additional Resource: Read an excerpt from Dr. Levin’s book, “7 Secrets to Communicating with Dental Patients,” by clicking here.