Advice for the Front Desk Team – Give written notice that payment is due. It’s most cost-effective to collect what patients owe before they leave the office. If this is not possible, don’t just mention to departing patients that payment is due. Put it in writing. Then, if payment is not received, send out written notices. Written bills have more urgency, and this simple technique will increase the practice’s collection rate.

Additional Resource: Read an excerpt from Dr. Levin’s book, “Letters for Effective Communication with Patients,” by clicking here.