Advice for the Front Desk Coordinator – Ask “the question” during checkout. When patients and parents return from the clinical area, always ask “How was your visit today?” They will appreciate this question and the opportunity to give feedback. If patients or parents mention anything less than a positive experience, you should attempt to remedy the situation, if it’s within the scope of your duties. In addition, share all complaints with the pediatric or office manager.

Friday Freebie: Watch Dr. Levin’s video, “Feedback Loops,” by clicking here.