Scripting Tip: Don’t say “You’ll have to ask someone else” to patients. You may not know the answers to patients’ questions, but take responsibility for getting the answers they need. Rather than leaving it up to patients to ask others, make the effort to connect them with the staff member who can help them out.

Additional Resource: Read an excerpt from Dr. Levin’s book, “The 31 Biggest Mistakes Dentists Make,” by clicking here.