Advice for the Doctor – Follow up personally with patients after treatment. Show patients how much you care about them. The evening after treatment (other than fillings or other simple procedures), call them at home to ask how they’re doing, remind them about what to expect during recovery and answer any questions. If patients don’t answer the call, be sure to leave a message making it clear that the practice cares.

Additional Resource: Read an excerpt from Dr. Levin’s book, “Essential Scripts For Patient Communication,” by clicking here.