Advice for the Entire Staff: Build and transfer trust in the doctor’s recommendations. Many patients feel uncertain about whether or not they’re doing the right thing, especially when it’s unfamiliar and expensive. For this reason, you should use all interactions with patients as opportunities to earn their trust and transfer it to the doctor. It’s essential for case acceptance and patient satisfaction.

Additional Resource: Watch Dr. Levin’s video, “Building Patient Loyalty” by clicking here.