Maintain a lively practice atmosphere. Professionalism and attentive care don’t preclude pleasant human interaction around and with patients. As long as it doesn’t interfere with the quality of service or project a frivolous manner, lively conversation helps make patients feel more confident and relaxed in the practice. It creates a comfort level that contributes a great deal to patient satisfaction.

Additional Resource: Watch Dr. Levin’s video, “The New Patient Experience – How To Impress The New Patient” by clicking here.