Add texting as a confirmation option. If your practice confirms appointments with postcards or land-line calls, it’s time to upgrade your communication efforts. Emails, calls to mobile phones and texting are far more effective ways to contact patients and prevent no-shows. Offer a choice, so older patients can still get postcard reminders and younger ones can opt for text messages.

Management Monday: Check out Dr. Levin’s whitepaper, “Wherever You Are Today, You Won’t Be There Tomorrow,” by clicking here.