Script every patient interaction. Scripting helps dentists and team members communicate more effectively with patients. As in sports, working from the same “playbook” builds team unity. Scripting communicates clear and consistent messages to patients by using:

• Power words, such as “wonderful” and “great,” to create enthusiasm
• Strong patient benefit statements
• Value statements regarding the practice’s services

Additional Resource: Watch Dr. Levin’s video, “Interpersonal Communications – Get Along With Everyone” by clicking here.