Script every parent and patient interaction. Scripting helps dentists and team members communicate more effectively with parents and patients. As in sports, working from the same “playbook” builds team unity. Scripting communicates clear and consistent messages to parents and patients by using:

• Power words, such as “wonderful” and “great,” to create enthusiasm
• Strong patient benefit statements
• Value statements regarding the practice’s services

Additional Resource: Watch Dr. Levin’s video, “Interpersonal Communications – Get Along With Everyone” by clicking here.