Recognize when it’s time to move on. One of our very intelligent Tip of the Day subscribers wrote to us pointing out that there are patients that aren’t worth retaining. They are either too difficult, waste too much time, cost too much money, or create too much stress. We agree that there are indeed situations where everyone is better off when some patients “move on” rather than remain in the practice, especially if they create high levels of stress or cause the practice to lose money. In general, we suggest working diligently to get along well with all parents and patients, but there certainly will be those (hopefully) rare times where a certain patient or family is just not the right fit.

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