Learn to recognize “buying statements.” After treatment has been presented but not yet accepted, patients may unknowingly reveal their inclination to agree to treatment by making a buying statement, such as, “Would my insurance cover this?” or “Will I be able to eat normally after the procedure?” Respond to this kind of comment positively, knowing these patients are probably already committed to treatment.

Additional Resource: Read a FREE excerpt from Dr. Levin’s book, “What to Say, What Not to Say,” by clicking here.