Conduct surveys once or twice a year. Surveys of parents and adult patients should include 5–10 questions and take only a few minutes to complete either in the office or online. By listening to parents and adult patients, the practice can proactively make improvements, update practice systems and correct situations that could turn into bigger problems.

New Scripting Survey. Does your practice use scripting? How is it working? Tell us what you think by clicking here to take this brief survey.