Rehearse scripts. The key to scripting is to review and rehearse. Scripting needs to become second nature so that team members will use proper words and benefit statements delivered in a natural, positive and energetic manner. The right communication can lead to improved relationships with parents and patients, reduced stress, and increased case acceptance.

Free Excerpt: Read a free excerpt from Dr. Roger P. Levin’s popular book, Essential Scripts for Patient Communication. Go here and click on the “Read an Excerpt” button.