Avoid the destructive power of saying “No.” When you tell parents “no,” all they hear is that you aren’t interested in helping them. Instead of saying, “No, we can’t see your child on Tuesday,” respond with: “I’m sorry, we are completely booked on Tuesday. Will Thursday work for you?” This allows you to focus on what is possible versus what isn’t.

New Year, Better Performance: Are you looking to make practice improvements in 2017? Get started by scheduling a free 30-Minute Practice Assessment. Speak with a Certified Practice Analyst about capitalizing on the opportunities within your practice. To schedule your assessment, call 888-973-0000 or email customerservice@levingroup.com