Scripting Tip: Make it a point to say “yes” often. Parents and patients who hear “yes” frequently feel more positive about the practice and perceive that they are getting the very best care. Therefore, find ways to answer questions with “yes.” For example:

• Yes, we can see you on Tuesday.
• Yes, we will find an appointment for you.
• Yes, you can have different color bands.

Practice Checkup: Are ineffective systems holding you back? Find out how a Practice Performance Analysis can help you jumpstart growth in the new year. To learn more, click here.