Learn from dissatisfied parents and patients. Sometimes, even under the best circumstances, parents and patients become unhappy. Remember that a problem is an opportunity to improve performance. When an issue is resolved quickly and properly, the relationship between the practice and parents/patients can be maintained and strengthened. Parents and patients need to understand that your practice cares about them and that finding appropriate solutions is a top priority.

Free E-book: Make your voice heard in this year’s Dental Economics – Levin Group Annual Practice Survey, which includes an ortho-specific section. Complete the survey and receive a free digital download of Dr. Levin’s e-book, 7 Myths of Dental Practice Success. To take the brief survey, click here.