Be ready to answer… or get the answer to… any patient questions. Whatever your role on the team, familiarize yourself with all the basics about the practice—hours, doctor’s credentials, services available, office policies, insurance accepted, etc. Take the time to provide the information patients want or, if you don’t have the answers, quickly connect them to a staff member who does.

Better Systems, Better Results. Learn more about improving your systems with our management consulting program by clicking here.