Make sure your tone of voice matches your words. When you’re greeting patients, you should sound enthusiastic and welcoming, but during hectic days, that can be difficult to pull off. Try to imagine a good friend you haven’t seen in a while walking through the door. This simple technique can help you provide superior quality service to every patient who visits the practice.

Management Monday: Read a free excerpt from Dr. Levin’s popular book, Customer Service Secrets of Top-Producing Specialty Practices. To read an excerpt, go here and click on the “Read an Excerpt” button.