Emphasize the use of patient insurance benefits. Many patients are confused about their insurance plans. They don’t necessarily understand what is or isn’t covered. Consequently, they may put off dental care. Each practice should review patient records to determine:

• Which patients have incomplete treatment (Is it insurance-related?)
• Which patients have put off treatment due to a lack of insurance
• Which patients have unused benefits for the year

Then, provide the necessary guidance to help patients maximize their benefits.