Scripting Tip: Don’t say “You’ll have to ask someone else” to parents and patients. You may not know the answers to parents’ and patients’ questions, but take responsibility for getting the answers they need. Rather than leaving it up to parents and patients to ask others, make the effort to connect them with the staff member who can help them out.

Management Monday: Read Dr. Levin’s latest Dental Economics article, “Who Controls Your Practice,” by clicking here.