Turn “Can’t” into “Can.” Negative language can give patients the impression that your staff is unwilling to meet their needs. Learn how to turn negatives into positives. Instead of saying you can’t see patients at a certain time, shift the conversation to when you can see them. The message will be the same, but the effect will be far more positive.

Testimonial Tuesday: Watch Dr. Harjeet Brar’s video on working with Levin Group by clicking here.