Answer the phone… the right way. Every team member should be pleasant, sound enthusiastic and demonstrate a desire to be helpful when picking up telephone calls. Callers need to be treated as if they are the only people in the world the practice serves. For prospective patients, this first impression sets a standard of caring and customer service that plays a major role in building patient loyalty. 

Management Monday: Check out Dr. Levin’s whitepaper,“What Can Dental Practices Learn from the Ritz-Carlton?,” by clicking here. Save 25% with code TOD25.