Good telephone skills matter. If front desk staff members sound bored or rushed on the phone, they are sending a message that they have priorities other than the caller. That should never happen. Remember, every call to your office must be recognized as a major opportunity to schedule new patients and increase production. 

Management Monday: Check out Dr. Levin’s whitepaper,“What Can Dental Practices Learn from the Ritz-Carlton?,” by clicking here. Save 25% with code TOD25.