Review your collections process. If your collections rate is less than 99%, take a close look at the systems you’re using to collect overdue fees. Start with these questions: Do you have …
Find out who sent new endo patients to your practice.
Find out who sent new endo patients to your practice. The front desk coordinator should always ask who referred a patient to your practice… and document it. She should then report it to the marketing …
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Advice for the Endodontist – Lead by learning.
Advice for the Endodontist – Lead by learning. If you, like most doctors, had little or no management training in dental school, you need to make up lost ground quickly. Take every opportunity you can …
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Even the best systems need to change over time.
Even the best systems need to change over time. Most practices have poorly designed management systems… and even well-planned protocols eventually become inefficient. Internal and external changes …
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As we approach the half-year mark, prepare to make mid-course corrections.
As we approach the half-year mark, prepare to make mid-course corrections. Monitoring practice performance numbers should be a year-round activity, but it’s especially important at the six-month mark. …
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Treat every endo patient like a VIP.
Treat every endo patient like a VIP. Superior customer service is about treating every patient like your favorite celebrity. If a famous actor or sports figure came to your endo practice for …
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Understand the difference between morning and monthly staff meetings.
Understand the difference between morning and monthly staff meetings. The morning meeting alerts everyone about what and who to expect as the day unfolds. To help keep morning meetings brief—no longer …
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Monitor levels of supplies monthly.
Monitor levels of supplies monthly. No practice wants to run out of essential patient care supplies, such as latex gloves or gauze pads. On the other hand, having two years’ supply of hand soap isn’t …
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Principles of Practice Leadership: Facilitate group decision-making and brainstorming.
Principles of Practice Leadership: Facilitate group decision-making and brainstorming. When the endo practice needs to respond to new challenges, come up with innovative growth strategies or review …
Target an increase in endodontist production of 15% in 12 months.
Target an increase in endodontist production of 15% in 12 months. Setting an ambitious target like this challenges the whole team, not just the doctor. Make sure all key management and marketing …
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Know what your practice does.
Know what your practice does. Can everyone in the practice explain all of the services your practice offers? Staff members should be able to give a brief description of every treatment provided by the …
Exclude stress from your endo practice schedule.
Exclude stress from your endo practice schedule. Without a smart scheduling system, you’re probably creating unnecessary stress in your office. Rather than just filling openings in the schedule or …
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