Strive for “WOW” customer service. Patients will recommend your practice only when you provide them a great experience. If the customer service is mediocre at best, patients won’t have anything good …
Create a realistic operating budget… and stick to it.
Create a realistic operating budget… and stick to it. Analyze past income and spending, calculate what changes will be needed, and factor in any significant anticipated investments. Once you’ve …
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Don’t say “That’s impossible” to patients.
Don’t say “That’s impossible” to patients. When a patient asks, “May I have an appointment on Tuesday” and your answer is, “That’s impossible,” you’re basically saying you don’t care. Instead, let the …
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Lean forward when seated and talking with patients.
Lean forward when seated and talking with patients. Leaning forward shows interest in the other person. It creates positive energy between two people, and this will build the patient’s trust in you …
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Monitor all cash flow carefully.
Monitor all cash flow carefully. Effective financial management depends on knowing exactly where the endo practice’s money comes from and where it goes. Track all collections, purchases and expenses. …
When you change systems, remember to change the documentation.
When you change systems, remember to change the documentation. Although outdated business systems should be replaced rather than tweaked, some interim fixes will be necessary. When you alter …
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Principles of Practice Leadership: Open the channels of communication.
Principles of Practice Leadership: Open the channels of communication. As the practice leader, you are responsible for keeping team members informed and inspired. Learn to use not only formal …
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Advice for the Endodontist – Follow the rules for setting goals.
Advice for the Endodontist – Follow the rules for setting goals. Goals should be written down and measurable—and have deadlines. They should be reviewed, and updated if appropriate, annually or …
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Honor members of your team for their accomplishments.
Honor members of your team for their accomplishments. Reward successes with praise and special gifts. Celebrate individual and practice achievements by holding staff dinners or fun events. Convey a …
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Advice for the Marketing Coordinator – Use diverse referral marketing strategies.
Advice for the Marketing Coordinator – Use diverse referral marketing strategies. Create a one-year marketing plan that consists of multiple ongoing activities, including: Doctor lunches …
Learn to read body language.
Learn to read body language. Patients communicate quite a lot about how they’re feeling with their posture, gestures, facial expressions and other types of body language. By learning to read the …
Advice for the Endodontist – Review practice loans periodically.
Advice for the Endodontist – Review practice loans periodically. If you haven’t considered refinancing your business debt lately, take a look at the terms of your loans. You may discover opportunities …
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