Define roles clearly for new team members. New team members need to fully understand their position. Job descriptions should be very specific, listing all of the skills and responsibilities for the …

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Don’t assume new patients know how to get to your office. Even with smart phones and GPS devices, some patients may have trouble finding your practice. The last thing you want is patients showing up …

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Leadership Advice for the Endodontist: Sharpen your interpersonal skills. You don’t have to be a “people person” to act like one. Learn to make eye contact and greet team members by name. Become a …

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Start all cases within 7 days. Once endo patients accept treatment, try to schedule them no more than one week later. Keep them waiting any longer and they may cancel… either because they’re hesitant …

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Review your collections process. If your collections rate is less than 99%, take a close look at the systems you’re using to collect overdue fees. Start with these questions: Do you have …

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Find out who sent new endo patients to your practice. The front desk coordinator should always ask who referred a patient to your practice… and document it. She should then report it to the marketing …

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Advice for the Endodontist – Lead by learning. If you, like most doctors, had little or no management training in dental school, you need to make up lost ground quickly. Take every opportunity you can …

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Even the best systems need to change over time. Most practices have poorly designed management systems… and even well-planned protocols eventually become inefficient. Internal and external changes …

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As we approach the half-year mark, prepare to make mid-course corrections. Monitoring practice performance numbers should be a year-round activity, but it’s especially important at the six-month mark. …

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Treat every endo patient like a VIP. Superior customer service is about treating every patient like your favorite celebrity. If a famous actor or sports figure came to your endo practice for …

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Understand the difference between morning and monthly staff meetings. The morning meeting alerts everyone about what and who to expect as the day unfolds. To help keep morning meetings brief—no longer …

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Monitor levels of supplies monthly. No practice wants to run out of essential patient care supplies, such as latex gloves or gauze pads. On the other hand, having two years’ supply of hand soap isn’t …

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