Keep track of inventory. What’s hiding in the practice’s supply closet? Needed materials? Or items the office stopped using 12 months ago? Practices should take inventory semi-annually. This will help …
Manage emergency calls more effectively.
Manage emergency calls more effectively. Your front desk coordinator and other team members should be trained to recognize the difference between a true emergency that requires immediate attention and …
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Don’t delay following up on past due payments.
Don’t delay following up on past due payments. Call patients when they’re one day overdue and ask them for a commitment to pay. Simply reminding them of their obligation will often be all that’s …
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Advice for the Endodontist – Be a motivational leader for your team.
Advice for the Endodontist – Be a motivational leader for your team. Doctors who have a well-trained and motivated staff will have the most successful practices. Figure out how to motivate each …
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Designate a special training day.
Designate a special training day. An excellent way to keep your team’s skills up to date is by clearing a day on the practice schedule and devoting it to training sessions. The doctor and staff should …
Institute procedural time studies.
Institute procedural time studies. Incorrect scheduling can lead to large gaps or hurried appointments, which some practices see as unavoidable. Through the use of procedural time studies, treatment …
Acknowledge your fellow team members.
Acknowledge your fellow team members. Surprise your co-workers by leaving a silly, fun, or inspiring note anonymously for them at the end of the day. When they come in the next morning and discover …
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Script every patient interaction.
Script every patient interaction. Scripting helps doctors and team members communicate more effectively with patients. As in sports, working from the same “playbook” builds team unity. Scripting …
Advice for the Endodontist – Assign responsibility for each target.
Advice for the Endodontist – Assign responsibility for each target. Every target must be “owned” by the doctor or a staff member. Practice leaders shoulder ultimate responsibility for practice …
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If you find a certain administrative process frustrating, figure out how to change it.
If you find a certain administrative process frustrating, figure out how to change it. Even the best management systems develop bottlenecks. If you run into a snag in your work, think about why it’s …
Advice for the Front Desk Team – Help patients with their insurance.
Advice for the Front Desk Team – Help patients with their insurance. Dental insurance coverage is a source of anxiety for many people. Anything you can do to alleviate that anxiety is a win for the …
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Ask patients for feedback.
Ask patients for feedback. Many endodontists and teams have only a vague notion of how patients truly feel about their practices. Without specific data, patient satisfaction is difficult to gauge. …