Use the morning meeting to plan ahead. It’s always best for the team to know what kind of day they are about to have. What happens if a patient cancels? Is there someone the office can contact to fill …

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Scripting Tip: Avoid saying, “Do you have any questions?” That question may sound harmless, but it can send the wrong message to patients. Some will think you’re in a hurry to wrap up the conversation …

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Advice for the Endodontist – Provide continual and relevant training. In today’s ever-changing field of dentistry, team members need to update their skills annually. Just as endodontists are required …

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Define your endo team commitment. Based on the endodontist’s vision and goals, your practice should spell out its primary commitment, for example: We are committed to meeting the highest standards of …

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Conduct surveys once or twice a year. Surveys of patients should include 5–10 questions and take only a few minutes to complete either in the office or online. By listening to your patients, the …

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Overcome adversity with the right attitude. If the endodontist or any team members tend to display negativity, it will probably drag other team members down and add to overall stress in the office. …

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Principles of Practice Leadership: Bring out your inner “coach.” Understand that the relationship between a leader and a follower works best when it’s like that of a teacher and a student. Rather than …

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Advice for the Endodontist – Set clear expectations. To perform well, team members need to know what they are supposed to accomplish. Providing staff accurate job descriptions helps them fully …

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Use a written agenda for morning meetings. Simply being prepared for what’s ahead on a given day will greatly reduce stress in your practice. During morning meetings, the endodontist and the team …

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Involve more than one endo staff member in handling practice finances. This minimizes the possibility of someone falsifying accounts for personal gain. Never let the person who collects money also …

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Answer calls by the third ring. Whenever the phone rings, it may be a prospective new patient. Regardless of how busy the practice may be, pick up the call quickly and be prepared… with scripting… to …

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Measure success. Without data, an endo practice cannot be well managed. Key Performance Indicators (KPIs) provide an accurate assessment of the practice’s crucial functions, including production, …

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