Collect fees at the time of service. The front desk team should request payment at the time of service. Place appropriate signage throughout the office emphasizing patients’ responsibility for fees, …

Continue Reading about Collect fees at the time of service. →

Replace the phrase “I’ll have to…” with “I will be more than happy to…” This simple shift in the words you use will send a dramatically different message. If you “have to” do something, it sounds like …

Continue Reading about Replace the phrase “I’ll have to…” with “I will be more than happy to…” →

As a team member, stay focused on practice goals. Endo practices achieve greater success when all team members know the endodontist’s goals and what it will take to reach them. If you’re not aware of …

Continue Reading about As a team member, stay focused on practice goals. →

Advice for the Endodontist – Inspire your team. As leaders, doctors can motivate in many different ways. Some use the power of their personality. Others educate their team with practice goals. …

Continue Reading about Advice for the Endodontist – Inspire your team. →

Keep it simple for patients with low dental literacy. Some patients who come to your endo practice may not know much about oral health care or root canal treatment. Watch for signs of anxiety or …

Continue Reading about Keep it simple for patients with low dental literacy. →

Communicate collection policies clearly. All practice systems relating to the collection of fees should be detailed in writing. This should then be translated into scripts that the financial …

Continue Reading about Communicate collection policies clearly. →

Manage patient expectations about wait times. If the practice is running behind schedule, let patients know when they can expect to be seen and apologize for the inconvenience. Keeping everyone …

Continue Reading about Manage patient expectations about wait times. →

Make staff meetings more productive. Create a receptive environment in Daily Business Meetings™ and Monthly Business Reviews™. Encourage everyone to speak up, sharing ideas and honest opinions. No one …

Continue Reading about Make staff meetings more productive. →

Advice for the Endodontist – Keep an open mind. Team members will be inspired if they see their leader replacing obsolete thinking with new ideas, learning better ways to run the practice as a …

Continue Reading about Advice for the Endodontist – Keep an open mind. →

Choose cooperation, not conflict. Performing your tasks well is one thing. Working well with others is another equally important part of job performance. As happens in any group, friction will …

Continue Reading about Choose cooperation, not conflict. →

Know the answers to common questions. This may sound obvious, but it’s critical to your practice’s success. All team members need to have the answers to patients’ frequently asked questions. Patients …

Continue Reading about Know the answers to common questions. →

Create written job descriptions that include performance targets. Job descriptions give staff a detailed picture of what’s expected of them and provide the doctor and office manager a framework for …

Continue Reading about Create written job descriptions that include performance targets. →