Designate a special training day. An excellent way to keep your team’s skills up to date is by clearing a day on the practice schedule and devoting it to training sessions. The doctor and staff should …
Institute procedural time studies.
Institute procedural time studies. Incorrect scheduling can lead to large gaps or hurried appointments, which some practices see as unavoidable. Through the use of procedural time studies, treatment …
Acknowledge your fellow team members.
Acknowledge your fellow team members. Surprise your co-workers by leaving a silly, fun, or inspiring note anonymously for them at the end of the day. When they come in the next morning and discover …
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Script every patient interaction.
Script every patient interaction. Scripting helps doctors and team members communicate more effectively with patients. As in sports, working from the same “playbook” builds team unity. Scripting …
Advice for the Endodontist – Assign responsibility for each target.
Advice for the Endodontist – Assign responsibility for each target. Every target must be “owned” by the doctor or a staff member. Practice leaders shoulder ultimate responsibility for practice …
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If you find a certain administrative process frustrating, figure out how to change it.
If you find a certain administrative process frustrating, figure out how to change it. Even the best management systems develop bottlenecks. If you run into a snag in your work, think about why it’s …
Advice for the Front Desk Team – Help patients with their insurance.
Advice for the Front Desk Team – Help patients with their insurance. Dental insurance coverage is a source of anxiety for many people. Anything you can do to alleviate that anxiety is a win for the …
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Ask patients for feedback.
Ask patients for feedback. Many endodontists and teams have only a vague notion of how patients truly feel about their practices. Without specific data, patient satisfaction is difficult to gauge. …
Advice for the Endodontist – Have lunch with a team member.
Advice for the Endodontist – Have lunch with a team member. To learn more about your staff members and to give them a better sense of what motivates you, meet with them individually to share a meal. …
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Give encouragement and compliments to patients.
Give encouragement and compliments to patients. If patients are doing a great job sitting still for a lengthy procedure, compliment them. They’ll appreciate it and feel better about the appointment. …
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To reduce stress, root out the cause: management system bottlenecks.
To reduce stress, root out the cause: management system bottlenecks. Days at an endo practice can be stressful… especially if the systems the team relies on are outdated. As bottlenecks build up, so …
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Work with other team members for smoother “hand-offs.”
Work with other team members for smoother “hand-offs.” Usually, where your work ends, someone else’s begins. These “hand-offs”—when patients, tasks or procedures are transferred to other staff …
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