Embrace change. Dentistry is constantly evolving. So should your skills. Team members should receive yearly training in the appropriate areas, including clinical, administrative and practice …
Rotate inventory to reduce waste.
Rotate inventory to reduce waste. When resupplying any materials you use in the course of doing your job, pull the existing stock forward and place newer supplies behind it. The idea is to consume …
The best treatment for stress is new systems.
The best treatment for stress is new systems. If members of the team are feeling excessive stress—and especially if the stress level seems to have increased in recent months—outdated systems are …
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Advice for the Marketing Coordinator – Upgrade referrers.
Advice for the Marketing Coordinator – Upgrade referrers. Put together a plan to reach out more frequently to your “B’ and “C” doctors. Over a six-month period, contact these doctors and their teams …
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Advice for the Front Desk Team – Educate patients about the endodontist.
Advice for the Front Desk Team – Educate patients about the endodontist. The more they know about your practice, the easier it is to create confidence in the care they will receive. A good place to …
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Show appreciation for your co-workers.
Show appreciation for your co-workers. Most people want to be recognized. This can be as simple as just saying “thank you” after another team member helps you with a patient. It’s easy to take fellow …
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Use “power words” during interactions with patients.
Use “power words” during interactions with patients. Superior customer service depends on providing patients a positive experience. One of the best ways to create such an experience is to eliminate …
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Advice for the Marketing Coordinator – Ask for testimonials.
Advice for the Marketing Coordinator – Ask for testimonials. Endorsements of your endo practice from satisfied patients and referring doctors can serve as powerful marketing tools. Develop scripting …
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Advice for the Endodontist – Evaluate mid-year progress.
Advice for the Endodontist – Evaluate mid-year progress. Is your practice on target to reach its annual goals for production, referrals and collections? Do you know what’s working well and where …
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Advice for the Endodontist – Respond decisively to conflict.
Advice for the Endodontist – Respond decisively to conflict. Staff conflict creates stress and can destroy efficiency, so deal with it quickly. Rather than taking sides, focus on resolving …
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Project confidence and professionalism.
Project confidence and professionalism. Whatever your role in the practice, your manner will affect the mood for everyone there, including patients. An endo practice is a relatively small space, so …
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Publish social media content that is shareable.
Publish social media content that is shareable. If you use social media for your endo practice, don’t limit your posts to promoting your office. Include informative, valuable information that goes …
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