Advice for the Financial Coordinator – Review the accounts receivable process. To determine the effectiveness of your collections process, answer the following questions: Does your practice have a …
If you answer the first call from potential patients, establish rapport.
If you answer the first call from potential patients, establish rapport. When prospective patients call, make them feel that calling your practice was an excellent idea. This means that, in addition …
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Advice for the Endodontist – Don’t take your team for granted.
Advice for the Endodontist – Don’t take your team for granted. The more you concentrate on your clinical responsibilities, the greater the risk of paying too little attention to your team. As the …
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Don’t let your cell phone activities disturb or distract you from patients.
Don’t let your cell phone activities disturb or distract you from patients. Confine your use of cell phones to break times as much as possible. If there’s personal business you must attend to, do so …
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Keep track of inventory.
Keep track of inventory. What’s hiding in the practice’s supply closet? Needed materials? Or items the office stopped using 12 months ago? Practices should take inventory semi-annually. This will help …
Manage emergency calls more effectively.
Manage emergency calls more effectively. Your front desk coordinator and other team members should be trained to recognize the difference between a true emergency that requires immediate attention and …
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Don’t delay following up on past due payments.
Don’t delay following up on past due payments. Call patients when they’re one day overdue and ask them for a commitment to pay. Simply reminding them of their obligation will often be all that’s …
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Advice for the Endodontist – Be a motivational leader for your team.
Advice for the Endodontist – Be a motivational leader for your team. Doctors who have a well-trained and motivated staff will have the most successful practices. Figure out how to motivate each …
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Designate a special training day.
Designate a special training day. An excellent way to keep your team’s skills up to date is by clearing a day on the practice schedule and devoting it to training sessions. The doctor and staff should …
Institute procedural time studies.
Institute procedural time studies. Incorrect scheduling can lead to large gaps or hurried appointments, which some practices see as unavoidable. Through the use of procedural time studies, treatment …
Acknowledge your fellow team members.
Acknowledge your fellow team members. Surprise your co-workers by leaving a silly, fun, or inspiring note anonymously for them at the end of the day. When they come in the next morning and discover …
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Script every patient interaction.
Script every patient interaction. Scripting helps doctors and team members communicate more effectively with patients. As in sports, working from the same “playbook” builds team unity. Scripting …
