Advice for the Endodontist – Assign responsibility for each target. Every target must be “owned” by the doctor or a staff member. Practice leaders shoulder ultimate responsibility for practice …

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If you find a certain administrative process frustrating, figure out how to change it. Even the best management systems develop bottlenecks. If you run into a snag in your work, think about why it’s …

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Advice for the Front Desk Team – Help patients with their insurance. Dental insurance coverage is a source of anxiety for many people. Anything you can do to alleviate that anxiety is a win for the …

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Ask patients for feedback. Many endodontists and teams have only a vague notion of how patients truly feel about their practices. Without specific data, patient satisfaction is difficult to gauge. …

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Advice for the Endodontist – Have lunch with a team member. To learn more about your staff members and to give them a better sense of what motivates you, meet with them individually to share a meal. …

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Give encouragement and compliments to patients. If patients are doing a great job sitting still for a lengthy procedure, compliment them. They’ll appreciate it and feel better about the appointment. …

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To reduce stress, root out the cause: management system bottlenecks. Days at an endo practice can be stressful… especially if the systems the team relies on are outdated. As bottlenecks build up, so …

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Work with other team members for smoother “hand-offs.” Usually, where your work ends, someone else’s begins. These “hand-offs”—when patients, tasks or procedures are transferred to other staff …

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Start your day the right way. Every practice should hold 10-minute Daily Business Meetings. The benefit of these morning meetings is that they keep everyone on the same page, create an opportunity to …

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Advice for the Endodontist – Support and encourage the team. Clear communication and supportive coaching become more critical as the practice grows. A good leader helps individuals reach their …

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Advice for the Marketing Coordinator – Strengthen referral relationships. Referring GPs represent your main source of referrals. Develop stronger connections with referring practices through …

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Advice for the Financial Coordinator – Double-check insurance claims. Verify all claims before submitting so the insurance company has no reason to delay making payment. Double-check all insurance …

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