Appoint more than one staff member to handle practice finances. Reduce the opportunity for a team member to falsify accounts by having more than one person working on practice finances. Never let the …

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Learn to answer patients’ unasked questions. Based on your experience with endo patients, you probably know what questions are on their mind, even if they’re not telling you. Reassure them about …

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Advice for the Endodontist – Keep the lines of communication open. Every six months, have an informal conversation with each team member about where she is in her career path. Where does the assistant …

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Share credit. We all like to be recognized for good ideas, and we all dislike people who take credit for others’ thinking. Keep track of the ideas and suggestions expressed by teammates. If you end up …

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Always send confirmation reminders. Patients are extremely busy, and a simple reminder (email, text, or phone call) helps them to show up and show up on time. Don’t settle for just calling home phone …

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How to write a script (Part 2): Add value to the conversation. Use power words and benefit statements to create more value during patient interactions. Power words generate a positive attitude, and …

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How to write a script (Part 1): Identify the goal of the script. Is it communication, education, case acceptance or cooperation? With the goal in mind, write a topic sentence. This opening sentence …

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Advice for the Endodontist – Hold effective staff meetings. Every practice needs to create opportunities for departments to work together and exchange ideas. Daily Business Meetings™ (morning …

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One-Day Rule – Contact endo patients when their account is one day overdue. Many people are financially stressed these days. So, before they incur fees, tell them about their payment options. This …

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Create more value during the patient experience. In uncertain times, patients are looking at every dollar they spend. Concentrate on creating more value for your patients. Improve your customer …

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Advice to the Front Desk – Answer phone calls promptly. Allowing patients to wait on the phone creates an immediate impression of the practice—a bad one. Calls that are not answered quickly suggest a …

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Learn to spot market opportunities. The most successful businesses are those whose leaders recognize emerging opportunities in their market—before their competitors do. When you see new situations …

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