Step up… when you see an opportunity. Some days, if a team member is absent or simply overwhelmed, consider pitching in and performing other activities. A good attitude can help everyone get through a …

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Be ready to answer… or get the answer to… any patient questions. Whatever your role on the team, familiarize yourself with all the basics about the practice—hours, doctor’s credentials, services …

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Advice for the Team – Protect the endodontist’s time. As the main producer in the practice, the doctor needs to remain focused on patient care. As a team member, you can help the endodontist keep that …

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Look for ways to reduce spending. Periodically, review what your endo practice is spending compared with what’s budgeted. Look not only for deviations but also for line items that can be reduced or …

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Advice for the Endodontist – Track performance numbers. Select 10–12 statistics that are most relevant to the growth and success of your practice, such as production, case acceptance and collections. …

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Recognize the efforts of your co-workers. We all appreciate it when people notice our efforts and make positive comments about our performance. Even a simple “thank you” will make your teammates feel …

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Build value for the appointment. This is the single most effective way to eliminate the problem of no-shows. Patients who appreciate the value of their appointments are far less likely to miss them. …

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Present all payment options to all endo patients. Whether patients are deciding if they should accept treatment or just worried about how to pay for it, help them and the practice by mentioning the …

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Look at the situation from the patient’s point of view. For you, what occurs in a endodontic practice is routine. The typical patient, however, arrives feeling uncertain and anxious—maybe even …

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Advice for the Endodontist – Offer rewards for cost-cutting ideas. Staff members have first-hand knowledge about how the practice is spending money, which qualifies them to identify ways to reduce …

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Communicate information about dental insurance and co-pays. Contact insurance companies in advance of patient treatment for the estimated reimbursement. By doing so, the front desk coordinator can …

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Advice for the Marketing Coordinator – Manage your practice’s online reputation. Google your practice. You might be surprised by what you find. Correct misinformation and address any negative feedback …

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