Advice for the Endodontist – Inspire your team. As leaders, doctors can motivate in many different ways. Some use the power of their personality. Others educate their team with practice goals. …

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Keep it simple for patients with low dental literacy. Some patients who come to your endo practice may not know much about oral health care or root canal treatment. Watch for signs of anxiety or …

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Communicate collection policies clearly. All practice systems relating to the collection of fees should be detailed in writing. This should then be translated into scripts that the financial …

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Manage patient expectations about wait times. If the practice is running behind schedule, let patients know when they can expect to be seen and apologize for the inconvenience. Keeping everyone …

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Make staff meetings more productive. Create a receptive environment in Daily Business Meetings™ and Monthly Business Reviews™. Encourage everyone to speak up, sharing ideas and honest opinions. No one …

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Advice for the Endodontist – Keep an open mind. Team members will be inspired if they see their leader replacing obsolete thinking with new ideas, learning better ways to run the practice as a …

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Choose cooperation, not conflict. Performing your tasks well is one thing. Working well with others is another equally important part of job performance. As happens in any group, friction will …

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Know the answers to common questions. This may sound obvious, but it’s critical to your practice’s success. All team members need to have the answers to patients’ frequently asked questions. Patients …

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Create written job descriptions that include performance targets. Job descriptions give staff a detailed picture of what’s expected of them and provide the doctor and office manager a framework for …

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Advice for the Marketing Coordinator – Be prepared to replace “tired” strategies. Even the best marketing strategies can fall flat, especially if they have been overused. Solution: Use a wide variety …

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Advice for the Endodontist – Keep your team’s skills updated. Work with your office manager to create a multi-year continuing education plan for each team member. The elements of such a plan are based …

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Present a “unified front” to patients. It’s natural for members of the practice team to have differing opinions and even disagreements about various aspects of their work. These can lead to stress if …

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