Improve the New Patient Experience. Ensure that new patients form a positive impression of your practice by carefully controlling their experience. Each aspect of the New Patient Experience should be …

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Make eye contact. Looking away from people while speaking is a behavior that can make you look uninterested. Excellent eye contact is critical, because dentistry requires a high level of patient …

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Advice for the Endodontist – Work on case presentation skills. Patients who aren’t in distress may still be debating whether or not to have root canal therapy… and which endodontist should do it for …

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Gather referral information from new patients. When new patients contact the practice, find out who referred them and include this information in the patients’ records. This will give you valuable …

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Offer a wide range of payment options to every patient. Many patients are financially stressed these days, and you may not be able to tell who will be grateful for more affordable and convenient ways …

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Advice for the Endodontist – Use “best models” to improve practice operations. Best models are based on how highly successful practices achieve their goals. These models are essentially blueprints for …

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Leave personal problems at home. Patients should never be able to tell that your day didn’t start off so well because you got caught in traffic… or see anything in your behavior to suggest that you …

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Use scripts to add value to conversations. Include power words and benefit statements in scripts to create more value during patient interactions. Power words—like great, terrific, wonderful and …

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Take responsibility for key numbers that are essential to your work. Whatever your role with the endo practice team, there are probably performance metrics that relate directly to your daily …

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Conduct procedural time studies. If your practice hasn’t clocked how long different root canal procedures take in the last couple of years, it’s time to check again. Incorrect scheduling can lead to …

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Advice for the Endodontist – Polish your elective case presentation skills. You may need little or no finesse to close need-based cases, especially if a patient is experiencing or anticipating pain. …

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Be a team player. “There’s no ‘I’ in team,” the old saying goes, and it’s true. Excelling at your job requires strong interpersonal skills, which include being courteous, supportive and helpful to …

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