Avoid office gossip. Be professional when it comes to workplace interactions. Don’t participate in gossiping about fellow team members. Contributing to rumors and speculation—even just repeating …
Use systems to make your day easier.
Use systems to make your day easier. A busy day can become chaotic and stressful… especially if you lack well-designed administrative systems. Using documented step-by-step systems protects you and …
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Show appreciation for patients.
Show appreciation for patients. Treat your patients as individuals and be sure to thank them for coming to your practice. These efforts help create a positive patient experience and let patients know …
Advice for the Endodontist – Conduct annual performance reviews.
Advice for the Endodontist – Conduct annual performance reviews. These should be standard operating procedure for your practice. When done correctly, performance reviews benefit both staff members and …
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Improve the New Patient Experience.
Improve the New Patient Experience. Ensure that new patients form a positive impression of your practice by carefully controlling their experience. Each aspect of the New Patient Experience should be …
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Make eye contact.
Make eye contact. Looking away from people while speaking is a behavior that can make you look uninterested. Excellent eye contact is critical, because dentistry requires a high level of patient …
Advice for the Endodontist – Work on case presentation skills.
Advice for the Endodontist – Work on case presentation skills. Patients who aren’t in distress may still be debating whether or not to have root canal therapy… and which endodontist should do it for …
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Gather referral information from new patients.
Gather referral information from new patients. When new patients contact the practice, find out who referred them and include this information in the patients’ records. This will give you valuable …
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Offer a wide range of payment options to every patient.
Offer a wide range of payment options to every patient. Many patients are financially stressed these days, and you may not be able to tell who will be grateful for more affordable and convenient ways …
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Advice for the Endodontist – Use “best models” to improve practice operations.
Advice for the Endodontist – Use “best models” to improve practice operations. Best models are based on how highly successful practices achieve their goals. These models are essentially blueprints for …
Leave personal problems at home.
Leave personal problems at home. Patients should never be able to tell that your day didn’t start off so well because you got caught in traffic… or see anything in your behavior to suggest that you …
Use scripts to add value to conversations.
Use scripts to add value to conversations. Include power words and benefit statements in scripts to create more value during patient interactions. Power words—like great, terrific, wonderful and …
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