Advice for the Scheduling Coordinator – Make sure patients know how to get to your endo practice. Many patients can now use their cell phones, GPS or online map sites to locate your office, but don’t …
Advice for the Endodontist – Create a business culture.
Advice for the Endodontist – Create a business culture. Your practice is a business. Communicate this concept to your team. Help them understand that your goal as a practice is to not only provide …
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Learn from dissatisfied patients – Don’t take criticism personally.
Learn from dissatisfied patients – Don’t take criticism personally. Don’t interpret a negative comment about the practice as a comment about you personally. By being too thin-skinned, you’ll lose a …
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Advice for the Marketing Coordinator – Don’t ignore non-referring offices.
Advice for the Marketing Coordinator – Don’t ignore non-referring offices. These practices could eventually become referring offices with the right kind of outreach. Referral relationships change over …
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Know what’s so great about your practice.
Know what’s so great about your practice. Why should doctors refer patients to your particular practice? One of the first things Levin Group consultants do when working with a new client is to ask the …
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Create trust during case presentations.
Create trust during case presentations. It’s important to quickly convince patients that you are their friend. By learning about an individual, you move from a purely professional relationship to a …
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Don’t live with inefficiency.
Don’t live with inefficiency. Carefully track the schedule to ensure that all appointments occur within 10 minutes of the scheduled time. Lateness represents poor customer service, and it’s also a …
Advice for the Endodontist – Before making a decision, ask “Will this benefit our patients?”
Advice for the Endodontist – Before making a decision, ask “Will this benefit our patients?” To become a more patient-centric practice, you should look at every decision—large or small—in terms of …
Advice for the Marketing Coordinator – Create a database of referring practices.
Advice for the Marketing Coordinator – Create a database of referring practices. This informational tool will help you track referral activities, the number of monthly referrals, and the amount of …
Advice for the Team – Keep administrative duties from reducing production.
Advice for the Team – Keep administrative duties from reducing production. Your practice has a team for a reason—to make it possible for the endodontist to spend more time chairside, providing care to …
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Advice for the Front Desk Coordinator – Use the sunset rule.
Advice for the Front Desk Coordinator – Use the sunset rule. It requires you to return all phone calls or emails by sunset of your workday. If a patient calls, return the call… if you get an email, …
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Advice for the Practice Leader – Use these basic CEO behaviors every day.
Advice for the Practice Leader – Use these basic CEO behaviors every day. You can have a profound, positive effect on team members if you: Come to the office energized every day Greet every team …
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