Performance Target: Collect 99% of all money owed to the practice. Production doesn’t count unless you collect. Review your policies to tighten up collections. Require co-pays upfront. File accurate …

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Stop trying to prove you’re perfect. When you make mistakes, take ownership of them. If you make excuses or blame others, your teammates will have difficulty seeing you as a trustworthy member of the …

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Performance Target: Increase patient referrals by 18% annually. Endodontists typically receive most of their referrals from doctors, but patients can also refer to your practice. Use a multi-strategy …

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Make a great first impression on patients. When new patients present to your office, they’ll judge your practice on the basis of the “feel” they get rather than on clinical factors. Whatever your role …

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For Practice Owners – Valuation Factor: Fees. Patients may be pleased that your fees are relatively low, but a prospective buyer for your practice may see them as a liability. If a buyer simply raised …

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Use scripting to raise your case acceptance rate. When presenting to patients who aren’t in pain, simplify complex subjects and translate clinical details into benefits. By mapping out the consult …

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To create a strong practice brand, build on the “dentistry brand.” Endo practices are fortunate because dentistry itself is highly respected by most people. Take advantage of your practice’s …

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When there’s friction between you and another team member, collaborate on a solution. Conflict is natural in any workplace, but it can cause harmful stress. Get together with the other person quickly …

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Watch for patients “un-asked questions”… and answer them. Many patients are hesitant to show their lack of knowledge, their fears or other personal issues regarding their oral health. Everyone on the …

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Use extra cash to reduce debt. If the practice’s cash reserves stay consistently higher than necessary, put some of that money to work. By applying a portion of it to practice debt, you will not only …

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Give credit for good ideas. We all like to get credit for our suggestions and we don’t like it when people take credit for others’ thinking. Note the ideas expressed by other team members. If you talk …

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Hold annual spring and fall cleaning events. Closets and storage areas are magnets for discontinued products, outdated supplies and broken equipment. By going through storage areas semiannually, …

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