When presenting to patients who aren’t responding, ask questions to help them get started. Some patients are reluctant to ask questions or express concerns. When working with patients like this, try …
Advice for the Practice Leader – Always be on the lookout for bottlenecks.
Advice for the Practice Leader – Always be on the lookout for bottlenecks. Every member of the practice team should be encouraged to recognize when protocols become inefficient and think about how …
Continue Reading about Advice for the Practice Leader – Always be on the lookout for bottlenecks. →
Perform a systems audit.
Perform a systems audit. Over time, most offices outgrow their systems for handling the day-to-day demands of patient care and administration. By conducting a systems audit, your practice can …
Identify practice revenue centers.
Identify practice revenue centers. Analyze your practice’s financial metrics to determine which services are the most cost-effective and profitable. If there are ways to increase activity in the more …
Thank patients for arriving on time.
Thank patients for arriving on time. Whether by saying “Thanks,” noting that they’re 10 minutes early, or acknowledging it in some other way, the front desk coordinator and others should let patients …
Continue Reading about Thank patients for arriving on time. →
When presenting to patients who aren’t responding, ask questions to help them get started.
When presenting to patients who aren’t responding, ask questions to help them get started. Some patients are reluctant to ask questions or express concerns. When working with patients like this, try …
Advice for the Practice Leader – Track your key performance indicators (KIPs).
Advice for the Practice Leader – Track your key performance indicators (KIPs). There are four key performance indicators—production, profit, collections, overhead—that you must track regularly. Each …
Use scripts to add value to conversations.
Use scripts to add value to conversations. Include power words and benefit statements in scripts to create more value during patient interactions. Power words—like great, terrific, wonderful and …
Continue Reading about Use scripts to add value to conversations. →
Learn from dissatisfied patients – Don’t take criticism personally.
Learn from dissatisfied patients – Don’t take criticism personally. Don’t interpret a negative comment about the practice as a comment about you personally. By being too thin-skinned, you’ll lose a …
Continue Reading about Learn from dissatisfied patients – Don’t take criticism personally. →
Advice for the Dentist – Do more with what you already have.
Advice for the Dentist – Do more with what you already have. Many practices have fewer new patients presenting than they had several years ago. Do more with the patients who are already in your care …
Continue Reading about Advice for the Dentist – Do more with what you already have. →
Use “habit triggers” to bring out your winning personality.
Use “habit triggers” to bring out your winning personality. A habit trigger is a simple sentence you repeat to yourself to reinforce a positive attitude before meeting patients. You might say, “I’m …
Continue Reading about Use “habit triggers” to bring out your winning personality. →
Performance Target: Train all team members on every system within 90 days.
Performance Target: Train all team members on every system within 90 days. Gaps in learning prevent team members—and your practice—from reaching their potential. By reviewing systems checklists and …
Continue Reading about Performance Target: Train all team members on every system within 90 days. →
