Make patients feel welcome. Always begin a patient’s appointment talking about something “non-dental”—you’ll be doing plenty of “dental speak” soon enough. Instead, touch on a topic of personal …
Staff should help evaluate practice systems.
Staff should help evaluate practice systems. All members of the practice team use management systems, so their thoughts about how to improve operations are invaluable. All systems should be reviewed …
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Focus on showing a positive attitude.
Focus on showing a positive attitude. Dentistry is a service business where, whatever the circumstances, there’s no room for exposing patients to a bad mood or attitude. Learn to set personal feelings …
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Advice for the Hygienist – Use support materials in your treatment area.
Advice for the Hygienist – Use support materials in your treatment area. To help patients understand what services you’re providing, and why they’re important, put posters, models and other visual …
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Calculate your actual collection rate. You’ll be surprised… and motivated.
Calculate your actual collection rate. You’ll be surprised… and motivated. Many practice owners believe they’re collecting more of what patients owe them than they actually are. Use financial software …
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Reduce no-shows and last-minute cancellations to less than 1%.
Reduce no-shows and last-minute cancellations to less than 1%. Minimize these costly problems with improved protocols and effective scripting that convince patients to keep their appointments. When …
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Create—and follow—a morning meeting agenda.
Create—and follow—a morning meeting agenda. Prepare for the day. Use an agenda to quickly identify what to expect, including new patients coming in for their first visit, referring patients to thank, …
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Focus on showing a positive attitude.
Focus on showing a positive attitude. Dentistry is a service business where, whatever the circumstances, there’s no room for exposing patients to a bad mood or attitude. Learn to set personal feelings …
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Don’t just communicate… influence.
Don’t just communicate… influence. Whenever you are communicating with patients, keep practice objectives in mind. Go beyond information to motivation, influencing patients to accept treatment, show …
Advice for the Dentist – Create a business culture.
Advice for the Dentist – Create a business culture. Think of your practice as a business… and communicate this concept to your team. Help them understand that, in order to provide excellent dental …
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Script all common interactions with patients.
Script all common interactions with patients. With excellent scripting, team members can influence patient behavior most effectively and, at the same time, reach higher levels of customer service and …
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For Practice Owners – Valuation Factor: Insurance Percentages.
For Practice Owners – Valuation Factor: Insurance Percentages. The practice’s participation with insurance has a significant effect on valuation. Key metrics include (1) percentage of insurance versus …
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