Stop reacting to everything. 20% of what you react to doesn’t even need an answer and 50% doesn’t need an answer right away. As a practice leader, you want to encourage your team to be able to make …
Advice for the Scheduling Coordinator – Schedule doctor and assistant time separately.
Advice for the Scheduling Coordinator – Schedule doctor and assistant time separately. There are many times during the day when dentists and assistants can be working individually with patients during …
Be careful with your insurance coding.
Be careful with your insurance coding. We are noticing more and more online advice that suggests how certain cases should be submitted. However well-intentioned, many of these recommendations violate …
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Scripting Tip: Don’t say “You’ll have to ask someone else” to patients.
Scripting Tip: Don’t say “You’ll have to ask someone else” to patients. You may not know the answers to patients’ questions, but take responsibility for getting the answers they need. Rather than …
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Make one change at a time.
Make one change at a time. Making effective changes in a busy dental practice isn’t easy. It’s like changing tires on a car going 65 miles an hour. Our suggestion is to select one improvement you want …
Implement multiple patient referral strategies.
Implement multiple patient referral strategies. You should be able to get at least one referral a year from 40–60% of your current patients. To reach this goal, your marketing coordinator should …
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Say something nice
Say something nice. Doctors and team members should compliment each other in front of patients. Spend your day looking for sincere ways to compliment people for doing a great job, helping out, or …
Create core values for your team.
Create core values for your team. If you want to have a great team you need to establish your five core values. Core values are the heart and soul of the practice and set the tone for how your team …
Review quarterly performance.
Review quarterly performance. How close is the practice to reaching its goals for production, collections, new patients, etc., for this quarter? Which systems need improvement to hit established …
Create value for appointments… and confirm them.
Create value for appointments… and confirm them. Emphasize to patients that valuable time with the doctor has been reserved especially for them. Confirm all appointments 48 hours in advance… placing …
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Performance Target: Train all team members on every system within 90 days.
Performance Target: Train all team members on every system within 90 days. Gaps in learning prevent team members—and your practice—from reaching their potential. By reviewing systems checklists and …
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File insurance claims daily
File insurance claims daily. Filing and keeping track of insurance is critical for optimal cash flow. It’s easy to postpone filing insurance claims, but this can lead to financial problems if allowed …
