Advice for the Dentist – Instead of just educating patients, motivate them. An important part of your role as oral health educator for your patients is to help them take advantage of available …

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Train your team to identify systems that need to be updated. Team members who use practice management systems are in the best position to spot problems early. Make sure everyone understands that if …

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Advice for the Dentist – Give comprehensive exams to all patients. Each patient should be evaluated for all possible treatment. In most practices, many patients present with immediate needs and never …

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Prepare scripts to deal with questions or objections. Communication with patients can always be improved with scripting that focuses on patient benefits. Using scripts decreases the stress associated …

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Promote the practice’s brand. A strong brand attracts new patients and keeps current patients coming back, which results in long-term growth and success. Emphasize what differentiates your practice… …

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Promote implants to aging baby boomers. From a marketing standpoint, implants are ideally suited to this generation. Boomers associate missing teeth and dentures with “old people,” not with …

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Advice for the Doctor– Good leaders know what not to do. Learn to work through your team members—not around them. The most successful dentists figure out how to delegate responsibilities, which …

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Apply the Golden 10 to coworkers, not just patients. For greater team cohesion, get to know your teammates as individuals, not just fellow workers. Ask about their families, hobbies, concerns and …

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Do not keep patients waiting. By the same token that you want patients to show up on time for their appointments, your practice should stay on schedule, too. Make sure your scheduling system is …

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Be realistic about targets. To be effective, targets must be written down, assigned to specific team members, deadline-driven and realistic. You want targets that are ambitious enough to be …

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Script all patient interactions. What to say and how to say it are crucial elements of successful patient relationships. Scripting helps the doctor and the team communicate accurate information in a …

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Advice for the Dentist – Consistently share information. Some dentists fail to communicate regularly with their team about the practice’s vision, daily targets and yearly goals. Keeping team members …

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