Advice for the Practice Leader – Schedule monthly meetings with your associate. To make sure your associate gets up to speed quickly and that both of you are satisfied with the way the arrangement is …
Advice for the Dentist – Conduct annual performance reviews.
Advice for the Dentist – Conduct annual performance reviews. These should be standard operating procedure for your practice. When done correctly, performance reviews benefit both staff members and the …
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Survey your patients.
Survey your patients. Surveying patients can provide valuable insight into how your practice is perceived and give everyone in the practice a good idea of areas where you need to improve. Surveys …
Advice for the Dentist – Personalize presentations for each patient.
Advice for the Dentist – Personalize presentations for each patient. Answer some key questions prior to the presentation, including… What personal facts do I know about this patient? What is his or …
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Make it easier for patients to pay.
Make it easier for patients to pay. Substantial fees not covered by insurance pose a formidable obstacle for many patients. To overcome this barrier to case acceptance, offer a range of payment …
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Put scripts into your own words.
Put scripts into your own words. Scripts should not be recited word for word, like a speech you’ve memorized. Learn to communicate the scripted points in a way that’s natural for you. Scripts are …
Carefully examine insurance participation.
Carefully examine insurance participation. Practices should review patient insurance participation each year. The doctor and financial coordinator should be aware of important data such as what …
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Advice for the Practice Leader – Control spending impulses.
Advice for the Practice Leader – Control spending impulses. You may be tempted to buy the latest equipment, but you should exercise fiscal discipline. Evaluate new technologies carefully, not only to …
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Hand every patient a walkout statement.
Hand every patient a walkout statement. This document should show the treatment performed, what has been paid and what amount has been billed to insurance. Inform patients that anything not covered by …
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Performance Target: Increase doctor production by 20% annually.
Performance Target: Increase doctor production by 20% annually. All systems must be operating at optimal levels for this to happen, and the doctor must delegate virtually all non-clinical activities …
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Order supplies on an as-needed basis.
Order supplies on an as-needed basis. Automatic ordering of supplies can lead to inefficiency, misuse of office space and outright waste. For example, a year’s supply of gauze pads gathering dust in a …
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Understand the change in consumer behavior.
Understand the change in consumer behavior. In the post-recession economy, consumers of all income levels who once made impulsive buying decisions now often postpone spending. This mentality makes it …
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