Advice for the Hygienist – Customize your schedule based on actual patient needs. If you’re still scheduling 45-minute appointments for all patients, you’re probably either losing productive time or …
Be sure to greet patients warmly in the treatment area.
Be sure to greet patients warmly in the treatment area. Whether they are arriving for an exam, presentation or treatment, make patients feel welcome. Something as simple as a smile or a handshake is a …
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Advice for the Dentist – Build a more cohesive team.
Advice for the Dentist – Build a more cohesive team. Begin your next monthly staff meeting with everyone sharing an interesting fact about themselves that no one on the team knows. It could be a …
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Improve hygiene scheduling efficiency.
Improve hygiene scheduling efficiency. How long should a hygiene appointment be? That depends on the type of patient, what procedures are performed, and the individual hygienist. For accurate …
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Measure practice performance.
Measure practice performance. Only numerical data can give you an accurate picture of how the practice is doing. Identify Key Production Indicators you want to follow and track them regularly using …
Let all new patients know that you restore implants.
Let all new patients know that you restore implants. Patients don’t have to be edentulous to have an interest in implants. Just as you can get referrals from patients for general dental care, you can …
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Unless the answer’s “No,” follow up.
Unless the answer’s “No,” follow up. Patients are more hesitant to approve proposed treatment these days. Patients who don’t schedule for treatment should receive a follow-up phone call within a week. …
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Respond to team conflict quickly and calmly.
Respond to team conflict quickly and calmly. It may be tempting to ignore conflict, but it’s better to respond right away as a mediator. The dentist or office manager should meet privately with the …
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Put scripts into your own words.
Put scripts into your own words. Scripts should not be recited word for word, like a speech you’ve memorized. Learn to communicate the scripted points in a way that’s natural for you. Scripts are …
Advice for the Dentist – Put business on your list of CE priorities.
Advice for the Dentist – Put business on your list of CE priorities. To succeed in the new dental economy, you need more than clinical skills. You also need to know how to manage a team and run your …
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Schedule based on production.
Schedule based on production. Many practices schedule patients by just filling empty time slots. Instead, reserve morning slots for high-production cases. Scheduling this way, with production as a …
Survey your patients.
Survey your patients. Surveying patients can provide valuable insight into how your practice is perceived and give everyone in the practice a good idea of areas where you need to improve. Surveys …
