Improve listening skills. Listening is a difficult skill to master, especially in a busy practice. Listening involves more than just hearing what patients or fellow team members are saying. You also …
For Practice Owners – Valuation Factor: Number of Patients.
For Practice Owners – Valuation Factor: Number of Patients. Most doctors believe that a greater number of patients indicates better practice health, no matter how much dentistry remains to be done …
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Stop trying to prove you’re perfect.
Stop trying to prove you’re perfect. When you make mistakes, take ownership of them. If you make excuses or blame others, your teammates will have difficulty seeing you as a trustworthy member of the …
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Add visual interest to your social media posts.
Add visual interest to your social media posts. Include photos, clip art and video clips whenever possible in your practice’s social media posts. They catch attention, communicate quickly and get …
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Increase productivity with morning meetings.
Increase productivity with morning meetings. Your daily business meeting not only prepares everyone for the day but can also help grow your practice. Include a brief review of performance targets and …
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Know what your practice does.
Know what your practice does. Do you know all of the services your practice offers? Staff members should be able to give a brief description of every treatment provided by the practice. No matter what …
Advice for the Dentist – Run the numbers.
Advice for the Dentist – Run the numbers. As the practice leader, you need to track your overhead and production numbers. Remember, you are the CEO of your practice, so it is up to you to know how …
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Use this 9-week follow-up with overdue patients.
Use this 9-week follow-up with overdue patients. Don’t let patients slip into inactive status. When a patient is overdue, initiate this “3 Threes” technique. Place a phone call (preferably to a cell …
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Reminder for the Hygienist – Be sure to probe and record pocket depths for patients annually.
Reminder for the Hygienist – Be sure to probe and record pocket depths for patients annually. As you know, periodontal probing is the definitive technique for measuring pocket depths and gives the …
Be honest about your practice’s weaknesses.
Be honest about your practice’s weaknesses. When you analyze your practice as a business, you need a straightforward appraisal of where your practice is weak. Some doctors and staff members try to …
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Make new patients feel welcome when they call.
Make new patients feel welcome when they call. This begins with a scripted comment such as, “I’m glad that you called. We love meeting new patients and look forward to working with you.” This response …
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Create and promote convenience at your practice.
Create and promote convenience at your practice. Few patients can judge the finer points of oral health care, but most of them are experts on the subject of convenience. The easier it is for them to …
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