Promote comprehensive dentistry. All patients, both long-term and new, should receive an annual comprehensive exam and treatment plan. By emphasizing comprehensive care, you’ll enable patients to take …
Set the pace.
Set the pace. Whenever there are signs that the team is slowing down—taking too long to answer the phone, getting behind on the schedule, reacting late to negative social media posts—it’s time for the …
Advice for the Dentist – Don’t be afraid to make non-clinical mistakes.
Advice for the Dentist – Don’t be afraid to make non-clinical mistakes. The road to increased success often requires risk-taking. The fear of making mistakes can delay growth. The key is to avoid …
Continue Reading about Advice for the Dentist – Don’t be afraid to make non-clinical mistakes. →
Implement documented systems.
Implement documented systems. High-performance administrative systems with defined targets are critical to achieving production goals, reducing stress and laying the foundation for long-term success. …
Keep your social media posts short.
Keep your social media posts short. People are using smartphones for everything these days… including connections to their favorite social media sites. Even if there’s no character limit at the sites …
Continue Reading about Keep your social media posts short. →
Advice for the Dentist – Give a new associate the proper support.
Advice for the Dentist – Give a new associate the proper support. Ensure that staff members view the new doctor as an essential part of the dental team. To discourage improper behavior by team …
Continue Reading about Advice for the Dentist – Give a new associate the proper support. →
Reduce no-shows and last-minute cancellations.
Reduce no-shows and last-minute cancellations. They can wreak havoc on the practice’s schedule and bottom line, especially in a slow economy. Training and scripting can greatly reduce missed …
Continue Reading about Reduce no-shows and last-minute cancellations. →
Be open to change.
Be open to change. Dentistry continues to evolve, especially on the business side. To be successful in today’s competitive environment, dentists will need to make improvements to their management and …
Know the practice’s milestones.
Know the practice’s milestones. As a team member, you should be aware of the practice’s most important accomplishments … reaching a record level of production… implementing an innovative new customer …
Leaders must always be positive and upbeat.
Leaders must always be positive and upbeat. Dentists have bad days sometimes, but they need to exercise good self-control at the office, keeping negative feelings to themselves. Otherwise, the …
Continue Reading about Leaders must always be positive and upbeat. →
Help keep practice systems current.
Help keep practice systems current. Look at the systems in your practice—scheduling, collections, case presentation, customer service, etc. Are there opportunities for improvement? Will changes lead …
Continue Reading about Help keep practice systems current. →
Set your sights on growing production 15+% per year.
Set your sights on growing production 15+% per year. Even in the new dental economy, your practice can grow 15% or more per year—without increasing fixed expenses. By asking patients for referrals, …
Continue Reading about Set your sights on growing production 15+% per year. →
