Use scripting to guide patients into your ideal schedule. Define your idea of a “perfect” daily schedule, then train the front desk coordinator to use scripts that will subtly direct patients into the …

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Keep patients extremely comfortable during treatment. Comfort and convenience matter to patients. Provide them with special amenities like beverages, blankets, pillows and magazines. All these …

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Recognize that using smartphones makes information vulnerable. Accessing the practice through a smartphone may be a very convenient way to handle some tasks when you’re away from the office, but there …

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Advice for the Dentist – Work on case presentation skills. The ability to deliver a superior case presentation doesn’t happen overnight. Even the most experienced of dentists find it takes time to …

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Don’t let stress wear you down. Stress is so common in dental practices, you might think it’s unavoidable. Actually, there are several ways to reduce it… upgrade systems, delegate responsibilities, …

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Judge new technology by its impact on patient care. Dental practices are inundated with information about new products and services—from sophisticated equipment to disposable gloves. To determine if a …

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Use scripting to inject power words into interactions with patients. Power words—such as great, terrific, wonderful, fantastic, super, awesome and, most important, yes—generate positive energy and …

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For Practice Owners – Valuation Factor: Production. Practice production growing for three years generally merits an increase in practice valuation. However, it is important to look at your rate of …

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Advice for the Dentist – As practice leader, set the example. Your attitude and actions set the tone for the practice. If you are moody, then the practice will often needlessly experience high stress. …

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Leadership Advice for the Dentist: Create strong connections between team members. Even a small group of people who work together will develop highly complex interconnections—some positive, some not. …

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Figure out where you stand. Unless you know essential facts about your dental business—exactly how full the schedule is, how many patient referrals are coming in, what percentage of fees is being …

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Look for ways to achieve the practice vision. A vision forces the practice to clearly focus on objectives. It maps out a clear direction for your practice over the next three years so that the doctor …

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