Performance Target: Keep 98% of all patients scheduled at all times. Start with scripting to make sure patients don’t leave without scheduling their next appointment. Follow-up in 24 hours with those …

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Strive for “WOW” customer service. Patients will recommend your practice only when you provide them a great experience. If the customer service is mediocre at best, patients won’t have anything good …

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Create a realistic operating budget… and stick to it. Analyze past income and spending, calculate what changes will be needed, and factor in any significant anticipated investments. Once you’ve …

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Lean forward when seated and talking with patients. Leaning forward shows interest in the other person. It creates positive energy between two people, and this will build the patient’s trust in you …

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Say “thank you” to your lab. A quality lab is an asset to your practice, patients and staff members. You should express your appreciation when a dental lab consistently produces quality work. This can …

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When you change systems, remember to change the documentation. Although outdated business systems should be replaced rather than tweaked, some interim fixes will be necessary. When you alter …

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Principles of Practice Leadership: Open the channels of communication. As the practice leader, you are responsible for keeping team members informed and inspired. Learn to use not only formal …

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Advice for the Dentist – Follow the rules for setting goals. Goals should be written down and measurable—and have deadlines. They should be reviewed, and updated if appropriate, annually or whenever …

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Honor members of your team for their accomplishments. Reward successes with praise and special gifts. Celebrate individual and practice achievements by holding staff dinners or fun events. Convey a …

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Advice for the Hygienist – Offer home healthcare products at your practice. When educating patients about home oral health care, include recommendations of products you know to be effective and offer …

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Learn to read body language. Patients communicate quite a lot about how they’re feeling with their posture, gestures, facial expressions and other types of body language. By learning to read the …

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Advice for the Dentist – Review practice loans periodically. If you haven’t considered refinancing your business debt lately, take a look at the terms of your loans. You may discover opportunities to …

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