Advice for the Marketing Coordinator – Make marketing a constant for your practice. Haphazard marketing invariably generates inconsistent results, which lead to lower production and decreased …
Advice for the Practice Leader – Rely on experts.
Advice for the Practice Leader – Rely on experts. You’re the decision maker, but that doesn’t mean you have to go it alone. When a critical issue comes up, consult with the appropriate expert… …
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Use scripts to improve telephone skills.
Use scripts to improve telephone skills. The telephone is your practice’s main connection for bringing in new patients. Scripting will make it easier for your front desk coordinator to welcome new …
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Look for opportunities to provide superior customer service.
Look for opportunities to provide superior customer service. In today’s more competitive environment, you want your patients to feel highly satisfied with the care they receive at your office. The …
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Plan how you’ll respond to a crisis.
Plan how you’ll respond to a crisis. What will you do if there’s an extended power outage or lack of online connectivity? How will you cope with a fire or flood that prevents you from using your …
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Know how new technology will impact your practice.
Know how new technology will impact your practice. New technologies can increase convenience and improve patient care, but they also usually require changes to practice systems. Once you’ve redesigned …
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Advice for the Dentist – Present treatment with a positive attitude.
Advice for the Dentist – Present treatment with a positive attitude. If you don’t convey your strong convictions about the treatment you’re recommending, you’re less likely to get a positive response …
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Make sure the office properly showcases the practice.
Make sure the office properly showcases the practice. An attractive and updated reception area is a necessity—not a luxury. Perhaps your office looks like a time capsule from the ‘80s or ‘90s. Maybe …
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Principles of Practice Leadership: Know when to simply give orders.
Principles of Practice Leadership: Know when to simply give orders. Though practice teams will not thrive or excel when subjected to a steady stream of orders from the leader, there are times when a …
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Create an environment where feedback is truly welcome.
Create an environment where feedback is truly welcome. Whether from patients or team members, constructive feedback can help you increase efficiency, profitability and career satisfaction. But if you …
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Advice for the Practice Leader – Give credit where it’s due.
Advice for the Practice Leader – Give credit where it’s due. Everyone on the team should acknowledge when someone comes up with a good idea… but it’s especially important for you to do so. As practice …
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Involve more than one staff member in handling practice finances.
Involve more than one staff member in handling practice finances. This minimizes the possibility of someone falsifying accounts for personal gain. Never let the person who collects money also make …
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