Advice for the New (and Not-So-New) Dentist – Implement efficient systems now. Design step-by-step practice management systems carefully, not haphazardly. By working with excellent systems from this …
Memorize the practice’s vision.
Memorize the practice’s vision. Your practice will achieve greater success—more quickly—if everyone on the team knows what success looks like. That’s what a vision statement provides. Created and …
Show patients that you care.
Show patients that you care. As patients are leaving, the front desk coordinator should ask, “How was your visit today?” In addition to gathering valuable feedback… which will help you improve …
Maintain the right balance of dentist and hygienist production.
Maintain the right balance of dentist and hygienist production. Experience shows that a 3:1 ratio is ideal. In other words, dentist production should be 75% of the total while hygiene accounts for …
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Use this 9-week follow-up with overdue patients.
Use this 9-week follow-up with overdue patients. Don’t let patients slip into inactive status. When a patient is overdue, initiate this “3 Threes” technique. Place a phone call (preferably to a cell …
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Advice for the Practice Owner – Replace outdated computers and software.
Advice for the Practice Owner – Replace outdated computers and software. Technological innovation moves at an increasingly accelerated pace. Trying to get by with 10-year-old computers or software is …
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When conflict occurs, don’t escalate it.
When conflict occurs, don’t escalate it. When you find yourself in disagreement with another team member, take a breath, step back and think through how you want to handle it. All too often, an …
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Use every opportunity to promote your brand.
Use every opportunity to promote your brand. Every type of communication with patients provides an opportunity to project the desired practice image, reinforce the relationship and ultimately grow the …
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Advice for the Dentist – Put business on your list of CE priorities.
Advice for the Dentist – Put business on your list of CE priorities. To succeed in the new dental economy, you need more than clinical skills. You also need to know how to manage a team and run your …
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Telling leads to selling.
Telling leads to selling. For case presentation, try thinking more like a trusted advisor. Patients are turned off by the hard sell but fully appreciate doctors telling them about their recommendation …
Welcome a new associate doctor warmly.
Welcome a new associate doctor warmly. Some teams will treat an associate differently than the practice owner. Put yourself in the associate’s shoes. It’s always challenging when starting a new job, …
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Improve listening skills.
Improve listening skills. Listening is a difficult skill to master, especially in a busy practice. Listening involves more than just hearing what patients or fellow team members are saying. You also …
