Say “thank you” to your lab. A quality lab is an asset to your practice, patients and staff members. You should express your appreciation when a dental lab consistently produces quality work. This can …
When you change systems, remember to change the documentation.
When you change systems, remember to change the documentation. Although outdated business systems should be replaced rather than tweaked, some interim fixes will be necessary. When you alter …
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Principles of Practice Leadership: Open the channels of communication.
Principles of Practice Leadership: Open the channels of communication. As the practice leader, you are responsible for keeping team members informed and inspired. Learn to use not only formal …
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Advice for the Dentist – Follow the rules for setting goals.
Advice for the Dentist – Follow the rules for setting goals. Goals should be written down and measurable—and have deadlines. They should be reviewed, and updated if appropriate, annually or whenever …
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Honor members of your team for their accomplishments.
Honor members of your team for their accomplishments. Reward successes with praise and special gifts. Celebrate individual and practice achievements by holding staff dinners or fun events. Convey a …
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Advice for the Hygienist – Offer home healthcare products at your practice.
Advice for the Hygienist – Offer home healthcare products at your practice. When educating patients about home oral health care, include recommendations of products you know to be effective and offer …
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Learn to read body language.
Learn to read body language. Patients communicate quite a lot about how they’re feeling with their posture, gestures, facial expressions and other types of body language. By learning to read the …
Advice for the Dentist – Review practice loans periodically.
Advice for the Dentist – Review practice loans periodically. If you haven’t considered refinancing your business debt lately, take a look at the terms of your loans. You may discover opportunities to …
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Maximize value for patients.
Maximize value for patients. More dental patients, especially those without dental insurance, are questioning the value of coming in for routine hygiene services or exams. The most successful …
Advice for the Dentist – Present and close more multi-tooth cases.
Advice for the Dentist – Present and close more multi-tooth cases. Setting and hitting a target of closing 90% of all cases may not be good enough if they’re mostly for single-tooth treatment. Use …
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“Present” cosmetic services without saying a word.
“Present” cosmetic services without saying a word. Turn your reception and treatment areas into galleries of beautiful smiles. Use manufacturers’ promotional posters, displays, brochures and other …
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Turn appointment failures into “teachable moments.”
Turn appointment failures into “teachable moments.” To reduce no-show and last minute cancellations, reschedule the patients involved no sooner than two weeks later. This sends the message that …
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