Answer calls by the third ring. Whenever the phone rings, it may be a prospective new patient. Regardless of how busy the practice may be, pick up the call quickly and be prepared… with scripting… to …
Advice for the Marketing Coordinator – Become the dental education resource in your community.
Advice for the Marketing Coordinator – Become the dental education resource in your community. By creating educational marketing strategies, you’ll not only display your practice’s expertise but also …
Advice for the Dentist – Focus more on elective procedures.
Advice for the Dentist – Focus more on elective procedures. For more pronounced growth and less reliance on compensation from insurance providers, pay special attention to elective treatments. Set a …
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Do your part to make delegation work.
Do your part to make delegation work. Everyone on the practice team needs to understand the value of delegation and help make it work. The objective is to give responsibility for virtually all …
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Take advantage of in-office and offsite training opportunities.
Take advantage of in-office and offsite training opportunities. Whether it’s a lunch-and-learn, a dental conference, tradeshow or seminar, make the most of training opportunities when they occur. …
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Advice for the Hygienist – Discuss home care products with all patients.
Advice for the Hygienist – Discuss home care products with all patients. You’re the home care expert for your patients. If your practice recommends and dispenses home care products, explain how they …
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Advice for the Dentist – Avoid micro-managing.
Advice for the Dentist – Avoid micro-managing. Delegation is a much more efficient and satisfying way to manage. First, train team members to handle all non-clinical tasks. By doing so, you’ll …
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Earn patient trust.
Earn patient trust. The higher the level of trust patients have in the doctor and staff, the more successful the practice will be. Trust builds patient loyalty, ensuring lasting practice-patient …
Collect 99% of all money owed to the practice.
Collect 99% of all money owed to the practice. Production, no matter how much it increases, doesn’t count unless the practice collects its fees. Review your policies to tighten up collections. Require …
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Use an e-newsletter to strengthen relationships with patients.
Use an e-newsletter to strengthen relationships with patients. Send out a monthly or quarterly newsletter via email. It can include practice news, short helpful articles, patient testimonials, and …
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Case presentation is a team effort.
Case presentation is a team effort. The practice is less likely to increase production if only the doctor is creating awareness about available services for patients. When everyone on the team is …
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Advice for the Dentist – Show your team that you care.
Advice for the Dentist – Show your team that you care. There are many different ways to demonstrate caring for staff members, from sending cards and gifts on birthdays to allowing scheduling …
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